FAQ

Frequently Asked Questions (FAQ)

1. What is FreshCart Collection?

FreshCart Collection is an online shopping destination offering a curated selection of groceries, home essentials, and lifestyle products. We deliver high-quality items straight to your door, making everyday shopping simple and reliable.

2. What types of products do you sell?

We offer a wide range of products including:

  • Fresh groceries

  • Packaged foods

  • Household and cleaning supplies

  • Personal care and wellness items

  • Kitchen and lifestyle accessories

Our catalog is constantly updated to meet your needs and preferences.

3. Do you deliver to my area?

We currently deliver to most locations within [your country or region, e.g., the United States]. You can check delivery availability during checkout by entering your zip code or postal address.

4. How long does delivery take?

Delivery times depend on your location and the shipping method selected:

  • Standard Shipping: 3–5 business days

  • Expedited Shipping: 1–2 business days
    We’ll provide a tracking number as soon as your order ships.

5. Is there a minimum order value?

No minimum order is required. However, we offer free shipping on all orders over $50.

6. How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can also log in to your FreshCart account to view your order status and tracking details.

7. Can I change or cancel my order after placing it?

If your order hasn’t been processed yet, you may request changes or cancellations by contacting our support team at [support@freshcartcollection.com] as soon as possible.

8. What if I receive a damaged or incorrect item?

We’re sorry for the inconvenience! Please contact our customer support within 48 hours of receiving your order. Include a photo of the item and your order number, and we’ll make it right — either with a replacement or a refund.

9. Do you accept returns?

Yes. We accept returns within 7 days of delivery for most unopened and unused items. Perishable items, however, are not eligible for return unless damaged. Visit our Return Policy page for full details.

10. How can I contact customer service?

You can reach our friendly support team via:
📧 Email: support@freshcartcollection.in
📞 Phone: (123) 456-7890
We’re available Monday to Friday, 9 AM – 6 PM (local time).